Ho-ho-ho! Welcome to Xmas Supplies Shop (“we,” “us,” or “our”). By accessing our website at xmassuppliesshop.com and making a purchase, you agree to the following terms and conditions. Please read them carefully before placing your order.

1. Acceptance of Terms

By accessing and using our website, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

2. User Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • Use the website only for lawful purposes
  • Not engage in any activity that may disrupt or interfere with our website’s functionality
  • Be responsible for all activities that occur under your account
  • Ensure you are of legal age to form a binding contract in your jurisdiction

3. Products and Services Description

We offer a variety of festive products including:

  • Arts & Crafts supplies
  • Bath Toys and Car Toys
  • Christmas and Thanksgiving Party Supplies
  • Craft Kits and Holiday Crafts
  • Stickers & Stamps
  • Pretend Play toys and Holiday Toys

Important Note: We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to your monitor settings.

4. Order and Payment Terms

4.1 Placing an Order

When you place an order, you will receive an acknowledgment email. This email is not an acceptance of your order but confirmation that we have received it. Acceptance of your order occurs when we send you a confirmation that the product has been shipped.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing and Taxes

All prices are listed in US Dollars. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s import regulations.

5. Shipping and Delivery

5.1 Order Processing

Please allow 1-2 business days for order processing. During peak season (November-December), processing may take an additional day.

5.2 Shipping Methods

We offer two shipping options:

  • Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50 via EMS. Delivery within 15-25 business days after shipment.

Please Note: We ship globally but cannot deliver to some parts of Asia and remote areas. Delivery times are estimates and may vary based on location and customs processing.

6. Returns and Refunds

6.1 Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible, items must be in original, unused condition with all tags and packaging intact.

6.2 Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened Craft Kits & Arts & Crafts Supplies
  • Opened Stickers & Stamps
  • Christmas Party Supplies & Thanksgiving Party Supplies
  • Any product showing signs of use or missing original packaging

6.3 Return Process

To initiate a return:

  1. Email us at [email protected] within 15 days of receipt
  2. Wait for approval and Return Merchandise Authorization (RMA) number
  3. Securely package items with all original packaging
  4. Ship to the provided address (return shipping at customer’s expense)

6.4 Refunds

Refunds will be issued to the original payment method:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Xmas Supplies Shop and is protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

Xmas Supplies Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions or data
  • Any matter relating to our website and products beyond our reasonable control

Our maximum liability arising from any product sale shall not exceed the price of the product purchased.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal data.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the courts located in Miami, Florida.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: 3042 Golden Street, Miami, US 33139

Wishing you a joyful and worry-free holiday season!
– The Team at Xmas Supplies Shop